Returns & Exchanges
At COC-Online, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our goal is to ensure your shopping experience remains effortless.
Initiate Your Request
Log in to your COC-Online account and visit the 'Order History' section to select the items you wish to return and receive a return authorization.
Pack Your Items
Carefully place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing